MSG Ltd provides this Website as a service to the public and Web site owners. MSG Ltd is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this Web site is correct, complete, and up-to-date.

Although the MSG Ltd Website may include links providing direct access to other Internet resources, including Websites, MSG Ltd is not responsible for the accuracy or content of information contained in these sites.

Links from MSG Ltd to third-party sites do not constitute an endorsement by MSG Ltd of the parties or their products and services. The appearance on the Website of advertisements and product or service information does not constitute an endorsement by MSG Ltd, and MSG Ltd has not investigated the claims made by any advertiser. Product information is based solely on material received from suppliers.

Protecting your privacy is important to us, and our privacy policy sets out how we will deal with information that you provide.

Registration of Personal Details
When you fill in a form on this web site or any other Maxim Services Group website, you provide Maxim Services Group Ltd (hereafter Maxim Services Group) with personal information that allows us to respond to your request. This may include your name, company, position, phone number and email address as well as additional information related to your qualifications, character and job history. By submitting the form, you agree that you have read this privacy policy and accept the terms contained therein. Any changes to these terms will be notified on this page with at least 30 days’ notice.

Cookies
The Maxim Services Group’s web sites does not currently use cookies. (Cookies are small files stored on your computer which allow pages to be personalized according to your preferences.)

IP Addresses
The Maxim Services Group’s web sites logs IP addresses (the location of your computer on the Internet) for systems administration and troubleshooting. The sequence of pages visited may be used to improve the site structure and layout.

Mailings
The Maxim Services Group may occasionally send you promotional emails about services offered by the company or announcements pertaining to our services – if you requested them by checking the appropriate box on the form. If at any time you no longer wish to receive such mailings, you can opt out as detailed below.

Data Security
To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate procedures to protect the information we collect online.

Policy on sharing Information
The Maxim Services Group does not share the information it gathers with advertisers or other partners. We will not release personal information about you as an individual to third parties, except under the circumstances described in Compliance with Legal Process (below). The Maxim Services Group will send you all the personal information you provided to us on request. Note that for security reasons this information will only be sent to the email address stored for the associated individual.

Compliance with Legal Process
We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to comply with the law.

Removing and Correcting Personal Information
Upon request, the Maxim Services Group will:
a) remove your personal information from our database;
b) correct personal information that you state to be erroneous;
c) allow you to opt out of further email contact.
Please send opt-out and change-of-details requests here.

External Sites
The Maxim Services Group is not responsible for the content or the privacy policies of any web sites to which it may link. A link to any company or service should not be construed as a professional recommendation of that company or service and exists on this site for informational purposes.

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to These Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, ”You · and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us·, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

• Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies’ or omissions in this website and/or the Company’s literature; and
• Excludes ail liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss, damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

Cash or Personal Cheque with Bankers Card, all major Crediti Debit Cards, Bankers Draft or BACS Transfer; all are acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Monies that remain outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid Sixty days from the date of Invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3,000.00. In such circumstances, you shall be liable for any and all additional administrative and/or court costs

Returned cheques will incur a £50.00 charge to cover banking fees and administrative costs. In an Instance of a Second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all orders, bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are received in full.

Cancellation Policy

A minimum of 48 hours notice of cancellation is required. Notification for instance, in person, via email, text message and or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30.00 charge to cover any subsequent administration expenditure.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trademarked.

Communication

We have several different email addresses for different queries. These, & other contact information, can be found on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers. We will respond to your communication within 5 working days.

This company is registered in England and Wales, number: 09623896 registered office at, the farmhouse, Hambridge Road, Newbury Berkshire RG14 2QG, vat registration 226 4932 04 GB

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising. Earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website and using our services or buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by email or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and us. Your accessing of this website and/or undertaking of a booking or service agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

info@maximsg.com 2015 All Rights Reserved.

Complaints Policy:

Maxim Services Group Ltd (including all Companies and divisions) hereafter referred to as MSG Ltd

MSG Ltd views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

Our policy is:

• To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
• To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint. To make sure everyone at MSG Ltd knows what to do if a complaint is received
• To make sure all complaints are investigated fairly and in a timely way
• To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
• To gather information which helps us to improve what we do.

Definition of a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of MSG Ltd.

Where Complaints Come From

Complaints may come from any person or organisation that has a legitimate interest in MSG Ltd and its divisions.

A complaint can be received verbally, by phone, by email or in writing.

This policy does not cover complaints from staff, which should use MSG Ltd.’s Discipline and Grievance policies.

Confidentiality

All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

Responsibility

Overall responsibility for this policy and its implementation lies with the management team

Review

This policy is reviewed regularly and updated as required.

Adopted on:      01/08/2015

Last reviewed:   20/11/2015

Complaints Procedure of Maxim Services Group Ltd

Publicised Contact Details for Complaints:

Written complaints may be sent to MSG Ltd, Unit 24 Kingfisher Court, Newbury, Berkshire, RG14 5SJ or by e-mail at [info@maximsg.com].

Verbal complaints may be made by phone to 01635 580876 or in person to any of MSG Ltd.’s employees.

Receiving Complaints

Complaints may arrive through channels publicised for that purpose or through any other contact details or opportunities the complainant may have. Complaints received by telephone or in person need to be recorded. The person who receives a phone or in person complaint should:

• Write down the facts of the complaint
• Take the complainant’s name, address and telephone number
• Note down the relationship of the complainant to MSG Ltd (for example: which part of the group, the client has a complaint about)
• Tell the complainant that we have a complaints procedure
• Tell the complainant what will happen next and how long it will take
• Where appropriate, ask the complainant to send a written account by post or by email so that the complaint is recorded in the complainant’s own words.

Resolving Complaints

Stage One

In many cases, a complaint is best resolved by the person responsible for the issue being complained about. If the complaint has been received by that person, they may be able to resolve it swiftly and should do so if possible and appropriate.

Whether or not the complaint has been resolved, the complaint information should be passed to Management Team within [one week].

On receiving the complaint, the management team records it in the complaints log. If it has not already been resolved, they delegate an appropriate person to investigate it and to take appropriate action.  If the complaint relates to a specific person, they should be informed and given a fair opportunity to respond.

Complaints should be acknowledged by the person handling the complaint within [a week].The acknowledgement should say who is dealing with the complaint and when the person complaining can expect a reply. A copy of this complaints procedure should be attached.  Ideally complainants should receive a definitive reply within [four weeks].If this is not possible because for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given.

Whether the complaint is justified or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.

Stage Two

If the complainant feels that the problem has not been satisfactorily resolved at Stage One, they can request that the complaint is reviewed at Board level. At this stage, the complaint will be passed to The Company Directors.  The request for Board level review should be acknowledged within seven days of receiving tithe acknowledgement should say who will deal with the case and when the complainant can expect a reply.

The Directors may investigate the facts of the case themselves or delegate a suitably senior person to do so. This may involve reviewing the paperwork of the case and speaking with the person who dealt with the complaint at Stage One.

If the complaint relates to a specific person, they should be informed and given a further opportunity to respond.  The person who dealt with the original complaint at Stage One should be kept informed of what is happening.

Ideally complainants should receive a definitive reply within four weeks. If this is not possible because for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given.

Whether the complaint is upheld or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.

The decision taken at this stage is final, unless the Board decides it is appropriate to seek external assistance with resolution.

Variation of the Complaints Procedure

The Board may vary the procedure for good reason. This may be necessary to avoid a conflict of interest, for example, a complaint about the Chair should not also have the Chair as the person leading a Stage Two review.

Monitoring and Learning from Complaints

Complaints are reviewed annually to identify any trends which may indicate a need to take further action.